pgg123 Privacy Protection Policy

Q: How can I correct incorrect personal data?

To correct inaccurate data, email support@pgg123.wine or contact us via the website Live Chat. After verifying your identity, we will check the data and make the correction. Data you can edit yourself — such as your email address — can be updated directly through your Profile settings.

Q: How can I request deletion of my data?

To request data deletion, email support@pgg123.wine or contact us via Live Chat. After verifying your identity and fulfilling legal obligations, we will delete your data. Please note that financial records and AML/KYC data can only be deleted after the legally required retention period has ended.

Your personal data is kept safe and secure at pgg123. This page gives a full explanation of how we handle your data.

Last updated: 30 October 2026

This Privacy Policy ("Policy") explains how pgg123 platform ("we", "website") collects, stores, uses and protects the personal data of each player ("you", "user") who uses our services. By using pgg123's services, you are considered to have accepted the terms set out in this Policy.

We use SSL encryption and technical security measures to protect your data. The trust of Myanmar players is pgg123's top priority.

Data Security

Your data is protected with SSL encryption and strong security protocols.

Transparency

We fully explain the purposes for which your data is used.

Your Rights

You can request to view, correct or delete your personal data.

Contact Us

For privacy-related enquiries, you can reach us at [email protected].

Section 1

Data We Collect

pgg123 collects only the types of data needed to deliver our services. We do not gather information unnecessarily.

1.1 Registration and Account Data

Full name (must be your real name as on your ID) — recorded when you submit your registration data
Email address
Mobile phone number
Date of birth (21+ verification required)
Player-chosen username and encrypted password

1.2 Financial Data

Deposit / withdrawal records (amount, time, method)
KBZPay, Wave Money, AYA Pay and CB Pay account numbers (data used for processing money transfers)
National ID or identity document images required for financial verification

1.3 Gaming Data

Gaming history, bets placed, play sessions and results
Player's preferred games and playing style
Bonus and promotion participation records

1.4 Technical Data

IP address and location data (network address of computer or mobile device)
Device type, browser type and version
Website navigation paths and click records
Session cookies and authentication tokens

Section 2

How we use your data

We use the data we collect strictly for the purposes listed below only.

2.1 To provide our services

Data is used to operate pgg123's core services, including account creation, login, deposit / withdrawal processing, recording gaming results and awarding bonuses.

2.2 Security and fraud prevention

Data is analysed to detect unauthorised account access, financial fraud and gaming irregularities. This is for the benefit of all players.

2.3 Legal obligations

Data is used to carry out AML (Anti-Money Laundering) checks and KYC (Know Your Customer) processes. We are required to retain this data for a specified period.

2.4 Service improvement

Player usage patterns are aggregated and analysed to improve the website experience, game catalogue and service quality.

2.5 Communications

Data is used to send important account-related notifications (deposit / withdrawal confirmations, password changes, policy updates) by email. Promotional notifications may also be sent depending on your preferences.

Section 4

Cookies and tracking technologies

We use cookies and similar technologies to keep the website running smoothly and to improve the player experience.

4.1 Essential Cookies

These cookies are necessary for the website to function. They include maintaining login sessions and storing security tokens. These cookies cannot be blocked.

4.2 Performance Cookies

These collect aggregated data to help us understand which parts of the website are visited most and to improve our services. Data is combined and analysed anonymously to protect privacy.

4.3 Managing cookies

You can opt out of performance cookies through your browser settings. Please note that blocking essential cookies may prevent login and payment services from working properly.

Section 5

Data retention period

We will not retain data for longer than is necessary to fulfil its purpose or than is required by our legal obligations.

5.1 Account data

Retained for the entire period the account remains open. After account closure, data may be retained for an additional period as required by AML/KYC obligations.

5.2 Financial Records

Deposit/withdrawal records and game history are retained for the period required by law. Once that period ends, data is securely deleted.

5.3 Users Who Have Not Requested Services

Data of players who request deletion will be removed as quickly as possible without breaching legal obligations. Note that financial data may need to be retained for a period due to legal requirements.

Section 6

Your Privacy Rights

Every pgg123 player has the following rights regarding their personal data.

Right of Access
You can view what data we hold about you. Write to [email protected] to request a copy of your personal information.
Right of Rectification
You can request that incorrect or incomplete data be corrected. Some data can be updated directly from your account profile, while other data must be corrected through our support team.
Right to Erasure
You can request deletion of your data after all legal obligations have been fulfilled. Note that AML/KYC data can only be deleted once the legally required retention period has expired.
Right to Restrict Processing
In certain situations (for example, while the accuracy of data is being verified), you can request that processing of your personal data be temporarily restricted.
Right to Object
You can object to the use of your data for optional promotional communications or for our legitimate interests.
Right to Portability
You can obtain the data you have provided in a machine-readable format. Contact [email protected] to make this request.

To exercise any of the above rights, send an email to [email protected]. We will handle your request as quickly as possible. Note that we may verify your identity using your registered details before processing a data request.

Section 7

Protection of Minors Under 21

pgg123 services are available only to individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21. An age check is carried out at registration.

If we discover that data belonging to a minor has reached us, we will delete it immediately and notify the relevant parent or guardian. You can contact [email protected] regarding this matter.

Section 8

Data Security Measures

We apply technical and organisational security measures to protect your personal data.

Technical Protections

SSL/TLS encryption — all data transfers between the website and you are encrypted
Database encryption — sensitive data is encrypted at rest
Two-factor authentication (2FA) — available for players to secure account access
Access controls — staff can only view data relevant to their specific responsibilities
Database backup — regular backups are performed to prevent data loss

Organisational Protections

Staff are required to attend data protection training
Only staff who have signed a personal data confidentiality agreement are permitted to handle data
An Incident Response Plan is in place in the event of a data breach

Despite our best efforts, no platform in the world can guarantee 100% security for digital data transfers. Should a data breach occur, we will notify affected players immediately and resolve the situation as quickly as possible.

Section 9

Policy Updates and Notifications

This privacy policy will need to be updated from time to time due to platform developments, legal changes, or service expansions. When changes are made —

The "Last Updated" date on this page will be revised
For significant changes, registered players will be notified in advance by email
Continued use of the service is considered acceptance of the updated policy.

We recommend checking this page regularly to stay informed of any policy changes.

Section 10

Contact us for personal data matters

If you have questions about pgg123's privacy policy, want to request access to, correction of, or deletion of your data, or believe a personal data breach has occurred —

Live Chat: Available 24/7 in Myanmar language via Live Chat on the website
Email: [email protected]

Please note that when we verify personal data requests, we may verify your identity using the information linked to your registered account. This is to ensure the request is carried out by the right person.

FAQ

Privacy Protection Quick Answers

No. pgg123 does not sell, rent or trade players' personal data to merchants, advertising companies or any other third parties. Data is shared only with partner companies involved in delivering our services (such as payment portals), and only to the extent necessary — all of whom are bound by data protection agreements.

To correct inaccurate data, email [email protected] or contact us via the website Live Chat. After verifying your identity, we will check the data and make the correction. Data you can edit yourself — such as your email address — can be updated directly through your Profile settings.

Player data is kept for as long as your account remains open. After account closure, financial records and AML/KYC data are retained for the period required by legal obligations. Once that period ends, the data is securely destroyed.

You can disable performance cookies through the settings of Chrome, Firefox or Safari. Please note that blocking essential cookies — such as session cookies and authentication cookies — may prevent login and payment functions from working normally.

Payment data linked to your account is protected with SSL encryption. Our staff will never ask for your PIN, OTP or bank password — anyone who does is not a pgg123 employee. We conduct system checks and data protection measures to ensure no financial data breach occurs.

To request data deletion, email [email protected] or contact us via Live Chat. After verifying your identity and fulfilling legal obligations, we will delete your data. Please note that financial records and AML/KYC data can only be deleted after the legally required retention period has ended.

For significant policy changes, we will notify registered players in advance by email. The "Last updated" date on this page will also be updated. Please note that continuing to use our services after a change is made constitutes acceptance of the revised policy.